Archives FAQs

Can I change my plan once I have signed up?

Yes, as long as it is before the beginning of the period you have contracted. Once it has started, it is not possible.

Yes, if the equipment is rented, support includes diagnosis, assistance and, if necessary, replacement at no additional cost.

Contact technical support. If the equipment is under warranty or rented, we will replace it free of charge.

Yes, Trasgoo offers enough speed and stability to work from home without interruptions.

Speed may vary depending on coverage, router location and network congestion.

In some cases, the signal may be affected. We recommend placing the router near a window or on a high point.

Of course you can. You can use the connection while traveling for example in your motorhome or camper.

Yes. You can use it at home, office, second home or travel, as long as there is 5G or 4G coverage.

Yes, like any mobile network, there can be slower speeds at times of high demand, especially in dense areas.

It depends on the contracted plan. There are tariffs with unlimited data and others with a monthly limit that reduce speed when exceeding it.