📡 1. Service and connection type
What is Trasgoo?
Trasgoo is a pay-as-you-go 5G portable internet service. You can connect wherever you want, with no installation required, no long-term contracts, and no fixed fees. You only pay for the days you need it.
What technology does the connection use?
Trasgoo uses 5G technology for mobile connectivity and Wi-Fi 6 for indoor signal distribution. Wi-Fi 6 offers higher speeds, greater stability, and better performance with multiple devices connected simultaneously.
Where is the service available?
The service operates only in Spain. Trasgoo does not operate its own network, but rather provides access to third-party networks with all the necessary permissions.
For which types of users is Trasgoo ideal?
The service is designed for a wide variety of situations:
- 🏖️ Vacations and Getaways — Wi-Fi at the beach, campground, or in the mountains.
- 🏡 Second home — Connect only when you’re there, without paying for the rest of the year.
- 🚐 Digital nomads and remote work — Wi-Fi in RVs, rural coworking spaces, or outdoor seating areas without fiber-optic coverage.
- 🌄 Rural Areas Without Fiber — A Real Alternative in Areas With Little or No Landline Coverage.
How many devices can I connect?
Trasgoo’s Wi-Fi 6 devices allow you to connect multiple devices at once with complete stability. For homes or large groups, you have the option to purchase additional devices to expand coverage.
Is technical support available?
Yes. Trasgoo offers 24/7 support. Plus, when you receive the equipment, it comes with a step-by-step guide to ensure everything works right away.
📦 2. Equipment Sold by Trasgoo
What equipment is available?
Trasgoo offers three types of equipment, available for both purchase and rental. For example:
| Team | Description | Purchase Price | Rental Price |
|---|---|---|---|
| 5G Internet + Premium WiFi 6 Bundle (Family) | 5G Internet Access with Premium WiFi 6 for the Whole Family | €380.00 | €12.00/billing period |
| AI-Powered WiFi 6 Mesh Solution | Maximum coverage with 2 AI-optimized WiFi 6 devices | €160.00 | €8.00/billing period |
| Portable 5G Router | 5G Router to Connect from Anywhere | €220.00 | Check Price |
What data plans are available?
The equipment rental includes the data plan you select when you sign up. The available plans are:
| Plan | Description | Price |
|---|---|---|
| Unlimited Data for 1 Day | Unlimited 5G data at maximum speed for a full day | €6.00 |
| Unlimited Data for 30 Days | 30 days of unlimited data, from 12:01 a.m. on the first day until 11:59 p.m. on the last day | €49.00 |
Do the devices come preconfigured?
Yes. The devices come ready to use. Along with your order, you’ll receive a step-by-step guide for the initial setup. If you have any questions, the support team is available to help you.
Can I manage the Wi-Fi network from my cell phone?
Yes. The devices are compatible with the Plume app, which lets you control your network, manage connected devices, and enable automatic signal optimization.
🔄 3. Options: rent or buy
Can I choose between buying or renting the equipment?
Yes. Trasgoo offers both options:
- Purchase: Ideal if you plan to use the service on a recurring basis throughout the year. The equipment becomes yours.
- Rental: Perfect for vacations, temporary stays, or any one-time use. The rental includes the router and the selected data plan.
Can I choose the length of the rental?
Yes. Trasgoo offers various subscription periods, including 1 day and 30 days. There is no minimum contract term or minimum subscription period. You pay only for the days you’ve chosen. To see all the available periods at any given time, visit the store at trasgoo.com/tienda.
What happens when the contracted period ends?
At the end of the period, you must contact Trasgoo to arrange for the equipment to be collected from your home . Trasgoo will handle the return logistics, so you don’t have to travel.
Does the service renew automatically?
No. The service does not include automatic renewal. When you want to continue, you’ll need to sign up for a new term on the website.
🚚 4. Shipping, Delivery Times, and Pickup
How long does it take for the equipment to arrive?
The standard delivery time is 24 to 48 hours from the time the order is confirmed, to the address you provide when placing the order.
How do I place an order?
The process is simple:
- Enter your personal information, the shipping address, and the pickup address for the equipment when you’re finished.
- Select the device and data plan you need.
- Make the payment.
- You’ll receive the equipment, along with the user guide, within 24–48 hours.
Does Trasgoo pick up equipment from your home?
Yes. At the end of the rental period, Trasgoo will pick up the equipment at the address you provided. You don’t have to ship it yourself.
Can I change the pickup address?
For any address changes, please contact the team at info@trasgoo.com as far in advance as possible.
💳 5. Payments, Billing, and Security Deposit
What payment methods does Trasgoo accept?
Payment is made online via credit/debit card or PayPal. The card must be in the name of the service holder.
Is there any kind of deposit or security deposit required?
Yes. Upon delivery of the equipment, Trasgoo withholds a security deposit from the cardholder’s card as a guarantee for the rented hardware. The amount of the security deposit is specified on each product’s page in the store.
When is the deposit refunded?
The held deposit will be released within a maximum of 7 business days once Trasgoo verifies that the equipment has been returned in perfect condition.
Do you issue an invoice?
Yes. Trasgoo, managed by Innoega Technologies S.L. (CIF B09677162), issues the corresponding invoice for each subscription. For any questions regarding billing, please contact us at info@trasgoo.com.
Is it safe to pay on trasgoo.com?
Yes. The website operates in accordance with standard e-commerce security protocols. Banking information is processed through payment gateways (credit card/PayPal), and Trasgoo does not store your credit card information directly.
🔧 6. Returns, Warranties, and After-Sales Service
What happens if the equipment arrives with a problem?
If the equipment has a technical malfunction or arrives in poor condition, please contact the support team immediately at info@trasgoo.com. Trasgoo is committed to ensuring the quality of its services and resolving any issues.
Do I have to return the equipment in perfect condition?
Yes. The user agrees to return all materials in perfect condition at the end of the service period. Any unusual damage to the equipment may result in the total or partial forfeiture of the security deposit.
Can I cancel the service before the end of the contract period?
Since this is a one-time payment plan for the selected period with no minimum contract term, early cancellations with partial refunds are not permitted. For special cases, please contact Trasgoo directly at info@trasgoo.com.
Can I transfer or assign the equipment to someone else?
No. The service you have subscribed to is non-transferable. It is expressly prohibited to transfer or share the use of the equipment with third parties, whether temporarily or permanently.
What should I do if my device is lost or stolen?
You must immediately notify Trasgoo by emailing info@trasgoo.com. Until such time as you report it, you are solely responsible for any misuse resulting from access to the service.