Terms and Conditions

1. Preliminary information

These Terms and Conditions (hereinafter, the “Terms and Conditions”) regulate the contracting of the services advertised on the website “https://wnd.79f.myftpupload.com/” (hereinafter, the “Website”) owned by Innoega Technologies, S.L (hereinafter, “INNOEGA”), with C.I.F. B09677162, and domiciled at Calle Dulce Chacón 55, 28050, Madrid.

INNOEGA, in accordance with the provisions of Law 11/2022, of June 28, General Telecommunications Law, is registered in the Operator Registry as an internet access provider.
Likewise, the Client declares to have the necessary legal capacity to consume and interact with the Services provided on the Platform.

For the purposes of these Terms and Conditions, “USER/S” shall mean those persons who contract, through any of the channels available on the Website, the radio and 5G based connectivity services (hereinafter, the “Services”).

For any question, the USER can contact the following e-mail address: info@trasgoo.com

2. Acceptance of Terms and Conditions

Through the Web, INNOEGA offers a flexible connectivity service that provides USERS with fast and reliable access to the Internet through 5G technology.

INNOEGA is fully responsible for the Services it provides, within the limits of its commitments and according to the terms provided in these Terms and Conditions.

USERS’ use of the Services and acceptance of these Terms and Conditions constitutes acceptance, without reservation of any kind, of these Terms and Conditions.

By accepting the Terms and Conditions and/or contracting any of the Services offered by INNOEGA, the USER undertakes to act at all times in accordance with the provisions set forth in the clauses of this legal text, which defines the rights and obligations of INNOEGA and the USER in relation to the contractual relationship derived from the use of the Services.

Likewise, the USER declares to have sufficient legal capacity to consume and acquire the Services provided on the Website.

3. Content of the Services

INNOEGA’s Services are intended to provide USERS with internet connectivity solutions and rental of hardware solutions, from state-of-the-art mobile devices, to routers and IoT devices that allow to give the USER a more powerful network solution in places with poor connectivity for a specific period of time.

The Services offered by INNOEGA include the possibility of obtaining for a limited time a router and/or IoT device, and the access points that allow the establishment of the wifi network through different floors.
The USERS can choose from a variety of rates available on the Website visible at any time before contracting. The aim of the Services is to provide USERS with better connection points for temporary stays in order to meet the USER’s specific needs.

The INNOEGA service is provided only in Spain.

INNOEGA in no case offers its own connection network, but INNOEGA provides access to third party networks to enable the USER’s connectivity. For this purpose, INNOEGA has all the necessary permissions.

Unless otherwise stated, any modification of the Services or any new Service offered by INNOEGA in connection therewith through the Website shall be subject to these Terms and Conditions.

4. Procedure for contracting and using the Services

4.1. Recruitment application

The Services are contracted through the Web. In this case, and for the contracting of the services, it is necessary that the USER registers on the Web providing his/her name, surname, ID or passport, email, telephone number and bank details for the payment of the service.

In case there is any doubt or problem to carry out the registration, INNOEGA allows contact through its online form, by phone call to XXXXXXXXXXX or by e-mail to info@trasgoo.com.

4.2. Contracting and delivery of Services

INNOEGA offers the contract for the period of days that the USER wants, without permanence.

Once the USER has chosen the package of Services that best suits him/her, he/she proceeds to make the corresponding payment in accordance with clause 6 of these Terms and Conditions.

After contracting the Service, INNOEGA will send the contracted hardware to the address provided by the USER within the term indicated for each Service.

At the end of the contracted period, the USER shall contact INNOEGA to collect the hardware delivered to the USER at the address provided by the USER.

5. Obligations of the Parties

5.1. Obligations of USERS

USERS agree to:

  1. Provide truthful and complete information for the Service application.
  2. Respect and follow the instructions provided by INNOEGA for the configuration of the connection system.
  3. Upon completion of the Service, return in perfect condition the materials used for the provision of the Service within the agreed period. This section shall be subject to the conditions set forth in section 6 of these Terms and Conditions.
  4. Pay the amount of the fee agreed at the time of contracting the Services.
  5. Not to transfer or allow its use to third parties, either temporarily or permanently, or to share it with third parties.
  6. In case of improper use of their user name and/or password, due to circumstances such as theft, loss or unauthorized access to them, the USERS shall immediately notify INNOEGA through the e-mail info@trasgoo.com so that INNOEGA may proceed to their cancellation, blocking and/or disabling as soon as it is aware of the improper use of their USER account. As long as such facts are not communicated, INNOEGA shall be exempt from any liability that may arise from the improper use of the USER’s Credentials by unauthorized third parties.
  7. Make a correct, adequate and legal use of the Service.
  8. The USERS assume all responsibility for the use they make of the contracted Services.

5.2. INNOEGA’s obligations

INNOEGA, as provider of the Services, undertakes to comply with the following obligations:

  1. Provide the USERS with accurate information about the applicable rates, bonds and Services provided by INNOEGA before contracting and rendering the Service.
  2. Provide advice and guidance to the USER during the provision of the Service.
  3. Comply with all applicable laws and regulations in your jurisdiction and in any other relevant jurisdiction in which the Services are provided.
  4. Obtain all necessary licenses and permits to provide the Services in compliance with current legislation.
  5. To guarantee the quality of the Services provided by INNOEGA and its suppliers.
  6. Provide adequate customer service and solve any problems that may arise during the provision of the Services.
  7. Maintain the confidentiality of USERS’ personal data and use them only for the provision of the Services.
  8. Not to engage in fraudulent or deceptive activities in connection with the Services.
  9. In the event of a substantial modification of the contract, the USER will be notified, in the case of a longer duration of the tariff, one month in advance of this event and will be informed at the same time of his right to terminate his contract without incurring any additional cost if he does not accept the new conditions.
  10. Inform in a clear and understandable way of the estimated maximum and announced speed descending and ascending.
  11. Verify the identity of the USER.

6. Invoicing and payment

INNOEGA will invoice the USER the amount agreed for the fee at the moment of contracting the service. Payments will be made through the payment methods available on the Web, specifically, through the use of credit cards and/or Paypal. It is necessary that the card is in the name of the holder of the contracted service.
At the moment of delivery of the hardware device, a single credit or debit card in the name of the holder of the contracted Service will be required in order for the USER to provide a deposit in favor of INNOEGA for the value of the rented hardware. The value of the security deposit for each contracted product will be informed in the tariffs shown on the Web. The balance retained will be released after verification by INNOEGA that the hardware is in good condition within a maximum period of 7 working days from receipt of the hardware. The USER affirms to have been informed, to have understood and to accept this obligation. Invoicing shall be carried out in a detailed, clear and error-free manner, without prejudice to the right to receive non-itemized invoices at the USER’s request. The USER expressly consents to receive the invoicing of the Services in electronic format to the e-mail address provided at the time of registration.
All payments shall be considered final and non-refundable, except in case of a material breach by INNOEGA.
In case the USER decides to terminate the contractual relationship in advance, INNOEGA reserves the right to charge the proportional part of the Service provided.

7. Duration

The duration of the Service will be variable and will depend on the contracted tariff, taking into account the nature of the Service and the needs of the USER. In no case shall this contract exceed twenty-four (24) months, nor shall it be automatically extendable.

8. Termination

The USER may request the termination of the Service in the same way in which the contract was signed. The cancellation of the account by the USER will result in the deactivation of the Service. INNOEGA shall cancel the cancellation of the USER within a maximum period of two (2) days after the USER’s request.

Likewise, INNOEGA may at any time unilaterally terminate, suspend or interrupt the contracted Services, provided that there is a breach of any of the assumptions set forth in these contractual Terms and Conditions.

9. Withdrawal

In the event that the USER is a Consumer, he/she may exercise the right of withdrawal from the contract within fourteen (14) calendar days from the delivery of the requested order, without giving any reason. Failure to exercise the right of withdrawal within the aforementioned period shall be deemed expired and without effect.
Once the Connectivity Service has been activated and the USER can make use of said Service, it shall be understood that the right of withdrawal mentioned in the preceding paragraph is no longer applicable.
The USER may exercise his/her right to withdraw from the contract by sending an e-mail to info@trasgoo.com with the subject line “WITHDRAWAL” or in the USER’s profile.
The right of withdrawal shall be understood to be exercised within the term when the USER has sent the communication regarding the exercise of this right before the end of the corresponding term, in the terms indicated above.
Consequences of withdrawal: In the event that the USER exercises the right of withdrawal, INNOEGA shall refund all payments received by the USER no later than fourteen (14) calendar days from the date on which the USER is informed of the decision to withdraw from the contract. INNOEGA shall proceed to make such reimbursement using the same means of payment in which the tariff contracting was paid without incurring any expense as a consequence of the reimbursement.

10. Exclusion of liability

INNOEGA shall not be liable in any way for the following issues, which are listed by way of example, but not exhaustive:

  • Uses of the Service that are contrary to these Terms and Conditions of Use, as well as those uses that are fraudulent, inappropriate or contrary to law.
  • Temporary alterations or interruptions of the Service caused by failures in the network, in the server or in any technological resource that prevents the continuity of the Service. However, when such disruptions occur, INNOEGA undertakes to resolve the incident as soon as possible. In this way, INNOEGA will do everything reasonably possible to keep the Web and the Service operative, but it will not be in any case responsible for the incidents registered for this purpose.
  • Unauthorized access by third parties to the profile, caused either by a lack of custody of the credentials by the USER or by the violation of the security measures provided by INNOEGA.
  • Access to the Website and the risks derived from its use are the sole responsibility of the USER. INNOEGA does not guarantee the continuity in the availability of the Website, its security or the absence of anomalies. In accordance with article 17 of Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce, INNOEGA is not responsible for the contents included in the websites to which it provides links, nor is it aware of their conditions of use, and therefore access to them by the USER is at the USER’s sole responsibility. The inclusion of such links cannot be understood as a suggestion, recommendation or promotion of the linked websites, nor does it imply that there is any relationship between INNOEGA and the owners of such websites. If you consider that any of the contents included in the Web or in the linked websites are inappropriate or contrary to the rights or interests of third parties, you may inform us by e-mail at info@trasgoo.com or by telephone at XXXXXXXXXX.
  • The use or overuse of the contracted tariff for Services in excess of the maximum contracted capacity. [JEA11]
    INNOEGA shall not be held responsible for any tax or information obligations that may arise for the USERS from their activities on the Website. For the purposes of any transactions that may be carried out on the Web, the USERS themselves shall be solely responsible for any tax declaration obligations, should any arise under the applicable legislation.
    Unless otherwise expressly provided for in these Conditions, liability in connection with any Service contracted with INNOEGA shall be strictly limited to the purchase price of such Service and the provision of the Service.

11. Intellectual and Industrial Property

The intangible assets included in or related to the Website are protected by the intellectual or industrial property regimes, and are owned by INNOEGA or third parties. All domain names, trademarks, distinctive signs and logos appearing on the Website are the property of INNOEGA or third parties and may not be exploited without the express authorization of the owner.
Likewise, all contents, including but not limited to texts, videos, graphic elements, infographics, images and design of the Website, as well as the software in its source code and object code versions are the exclusive property of INNOEGA or third parties, and therefore no USER is authorized to carry out any act of exploitation of them other than those expressly indicated in this section.
The contracting of any of the Services does not imply a transfer of intellectual or industrial property rights in your favor, but only the granting of a right of use and visualization limited to the context of the use of the Website. Any commercial use, resale, distribution, modification or commercialization in any form of any content included in the Website, or of the software, is forbidden without prior and express authorization from INNOEGA.

12. Protection of personal data

The USER declares that he/she knows and complies with the Spanish and European legislation on Personal Data Protection, and, specifically, with the RGPD, LOPGDD, and LSSI.
INNOEGA complies with the relevant European and Spanish regulations and, specifically, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter, “RGPD”) with the Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (hereinafter, “LOPDGDD”) and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce (hereinafter, “LSSI”), and will store the USER’s personal data in a database owned by INNOEGA.
INNOEGA guarantees the exercise of the rights of access, rectification, suppression, opposition, limitation, portability and the right not to be subject to automated decisions, including profiling. These rights may be exercised by sending an e-mail to gdpr@trasgoo.com. If a USER believes that his/her rights have not been respected, he/she may file a complaint with the Spanish Data Protection Agency (www.aepd.es).
Similarly, INNOEGA undertakes to anonymize or delete the USER’s traffic data when they are no longer required for the purpose of transmitting a communication.

13. Confidentiality and Secrecy of Communications


All information classified as confidential, which is communicated between the Parties in connection with the provision of the Services subject to these Terms and Conditions, may only be used by the Parties for that purpose. Neither Party shall disclose to any third party either directly or through third parties, without the prior written consent of the other, any information received from the other Party in connection with the provision of the Services.
This limitation shall apply indefinitely, and shall remain in force after the termination, for any reason, of this Agreement since the communication of the information, regardless of the duration of this Agreement. The foregoing restrictions shall not apply to any information:

  1. which is or becomes generally available to the public for a reason other than breach of an obligation under this clause; or
  2. obtained from a third party who is not bound to keep the information confidential; or
  3. that was previously known to him; or
  4. disclosure of which by the recipient is required by law.

Likewise, the disclosure of confidential information in response to a judicial or administrative order is not subject to the confidentiality obligation provided herein, and provided that the Party that has received the corresponding order previously informs the other party in writing of the obligation to proceed with such disclosure.
After the expiration of these Terms and Conditions, the Parties shall certify that they have destroyed the confidential information.
The confidentiality obligation provided in this Clause shall remain in force for both Parties on a permanent basis.

14. Nullity

The fact that one or more clauses of these Terms and Conditions were declared null and void by a court judgment or final arbitration resolution, will not affect the rest of the stipulations that will remain in force. In such case, the affected clause or clauses will be replaced by another or others that preserve the effects pursued by the Terms and Conditions.
In case of error in the interpretation of one or more clauses of these terms, an interpretation of all the clauses will be made as a whole, thus determining the correct interpretation in accordance with the stipulations of the rest of the clauses.

15. Notifications

Suggestions and comments, as well as complaints or claims, can be sent by e-mail to info@trasgoo.es or to the postal address provided. This service will be free of charge at all times.
In the event that the Customer Service is provided by telephone, direct personal attention will be guaranteed at the number +XXXXXXXXXXXXX, without prejudice to the possibility of using other technical means to improve such attention.
Likewise, INNOEGA informs that it will make available to the USER methods to accredit the documentation provided in the procedures and/or claims made, such as the granting of a reference number or providing the client with a document on a durable medium.
Official complaint forms are available to Consumers and Users and can be requested by sending an e-mail to info@trasgoo.es. The USER must specify in the email the exact location of the place of the Service. Complaints and claims to the Customer Service will be dealt with as soon as possible.


16. Regulations and jurisdiction


These General Terms and Conditions are governed in each and every one of its ends by Spanish law. The language of drafting and interpretation of this document is Spanish. This document will not be filed individually for each USER, but will remain accessible through the Internet on the Web https://www.trasgoo.com/.

Without prejudice to the fact that at the time of contracting the services, a copy of the same will be sent to the e-mail address provided.
In the event that the USER is a Consumer and User, the parties will submit to the Courts and Tribunals where the USER is domiciled. Otherwise, the parties agree to submit to the Courts and Tribunals of Madrid that by the rules of procedural distribution are competent.
In accordance with Royal Decree 1554/2004, of June 25, 2004, which develops the basic organic structure of the Ministry of Industry and Tourism, the USER may go to the Telecommunications User Service Office in order to try to resolve out of court any controversy arising from the provision of Services by INNOEGA.
To access the “Online Dispute Resolution Platform” you can do so through the following link:
https://usuariosteleco.mineco.gob.es/reclamaciones/telecomunicaciones/Paginas/telecomunicaciones.aspx