technical questions
Common causes and solutions:nThere may be temporary network saturation.nMake sure that there are not too many devices connected at the same time.nRelocate the router to improve the signal.nPerform a speed test and contact support if the slowness persists.
How to recover it:nThe default password is on the back label of the router. nIf you changed it, reset the router to its factory settings (“reset” button 10 seconds).
Basic steps:nConnect to the router’s Wi-Fi network.nOpen the browser and enter 192.168.1.1.nEnter username and password (default: admin/admin).nFrom there you can manage status, network, password, etc.
Possible solutions:n- 5G coverage may not be available in your current location. Relocate the router near a window or in an elevated area.n- Check that the device is in automatic mode (default setting).n- If you are in an area with…
Possible solutions:n- Verify that the network indicator (5G or 4G) is illuminated.n- Try restarting the router: turn it off, wait 30 seconds and turn it back on.n- Check that you are connected to the correct Wi-Fi network (name and password…
Recommendations:nVerify that there is 5G or 4G coverage in the new area on Trasgoo’s website.nIf there is no coverage, you can pause or cancel the service without penalty.
We are available from Monday to Sunday:n- Email: soporte@trasgoo.comn- Phone: 900 123 456nChat: www.trasgoo.com
Possible solutions:nCheck that Wi-Fi is enabled on your device.n- Check the password (case sensitive).nDelete the saved network and reconnect.nTry another device.
What to do:n-Check that the power adapter is the original one and the cable is not damaged.n- Plug the router into another outlet.n- If the problem persists, contact technical support.
